Customer Service for Health & Social Care Settings
Level 2 Certificate

Qualification Overview

This qualification enhances customer service in the healthcare sector. You will learn skills and techniques that will be useful for dealing with residents, families and patients in a variety of situations.

Qualification Information

  • Engage with the programme for 18 weeks
  • Achieve a nationally recognised Level 2 qualification
  • Learn how to improve patient, family and customer experience
  • Further your personal and professional development
  • Gain positive working relationships
  • Improve your skills in service delivery
  • Increase service standards
  • Learn without the need to attend college

You Will Study:

  • Preparing to deliver customer service in health and social care settings
  • Effective communication for health and social care
  • Understand the specific needs of customers and patients accessing health and social care services
  • Teamwork in health and social care settings

Course Fees:

£400.00 Full Cost – Government funding may be available

Course Details

Type – eLearning
Online learning with 1:1 tutor support

Entry Requirements

This qualification is open to all and no previous experience or qualifications are required, therefore there are no specific pre-requisite qualifications.

Apply for this course

Course page form

Accreditation

NFCE is recognised as an awarding organisation by the qualification regulators for England, Wales and Northern Ireland, including Ofqual, the Welsh government, and the CCEA in Northern Ireland.

Progression Routes for Graduates

The qualification is designed to offer you entry to employment and progression within your employment; however you can also progress onto the following qualifications:

  • Level 2 – Team leading
  • Level 2 – Data protection and data security
  • Level 2 – Information advice or guidance