Information Advice or Guidance
Level 2 Certificate

Qualification Overview

Information, advice or guidance supports a role where learners may give initial information, advice or guidance to others, such as:
Careers advisor
Customer Service Advisor
Debt advisor
Employment advisor
Help-desk advisor
Housing support worker
Learning support worker
Legal services support worker
Peer mentor

Qualification Information

  • Engage with the programme for 18 weeks
  • Achieve a nationally recognised Level 2 qualification
  • Further your personal and professional development
  • Learn without the need to attend college

You Will Study:

  • Information, advice or guidance in practice
  • Developing interaction skills for information, advice or guidance
  • Signposting and referral in information, advice or guidance
  • Managing information
  • Operating within networks to support information, advice or guidance

Course Fees:

£400.00 Full Cost – Government funding may be available

Course Details

Type – eLearning
Online learning with 1:1 tutor support

Entry Requirements

This qualification is open to all and no previous experience or qualifications are required, therefore there are no specific pre-requisite qualifications.

Apply for this course

Course page form


NFCE is recognised as an awarding organisation by the qualification regulators for England, Wales and Northern Ireland, including Ofqual, the Welsh government, and the CCEA in Northern Ireland.

Progression Routes for Graduates

The qualification is designed to offer you entry to employment and progression within your employment; however you can also progress onto the following qualifications:

  • Level 2 – Lean organisation management techniques
  • Level 2 – Team leading
  • Level 2 – Data protection and data security