Retail Operations
Level 2 Certificate

Qualification Overview

The retail industry is subject to many pressures including changes in shopping habits and economic conditions. Therefore, it is important that retail support staff are fully-trained and equipped to adapt to prevailing circumstances.

Qualification Information

  • Engage with the programme for 18 weeks
  • Achieve a nationally recognised Level 2 qualification
  • Improve your understanding of retail operations
  • Further your personal and professional development
  • Learn without the need to attend college

You Will Study:

  • Understanding customer service in the retail sector
  • Understanding the retail selling process
  • Understanding how individuals and teams contribute to the effectiveness of a retail business
  • Understanding how a retail business maintains health and safety on its premises
  • Understanding retail consumer law
  • Understanding how to deal with customer queries and complaints in a retail environment

Course Fees:

£400.00 Full Cost – Government funding may be available

Course Details

Type – eLearning
Online learning with 1:1 tutor support

Entry Requirements

This qualification is open to all and no previous experience or qualifications are required, therefore there are no specific pre-requisite qualifications.

Apply for this course

Course page form

Accreditation

NFCE is recognised as an awarding organisation by the qualification regulators for England, Wales and Northern Ireland, including Ofqual, the Welsh government, and the CCEA in Northern Ireland.

Progression Routes for Graduates

The qualification is designed to offer you entry to employment and progression within your employment; however you can also progress onto the following qualifications:

  • Level 2 – Team leading
  • Level 2 – lean organisation management techniques
  • Level 2 – Business administration knowledge